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Innovation on Display: The 2017 Ford GT and FIS Connect 2017
As sharp-eyed Celent retail banking subscribers know, I'm an avid collector of good analogies. I like analogies because they can inject simplicity into the most complex discussions of financial...
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Finovate Spring: A Focus on the Practical
Finovate Spring 2017 has just finished up in San Jose; go to the Finovate blog at http://finovate.com/blog/ for an official list of the best in show winners. My focus isn’t on individual companies,...
View ArticleThe Great Filter for Digital Challengers
It seems like almost weekly I’m hearing something about a new challenger or digital-only bank brand. The velocity of news is substantial, but despite years of hype, it seems this class of institution...
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Improving the Banking Customer Relationship: One Simple, Non-Technical Solution
We’ve seen that banks are focusing intensely on the customer experience, and very often they’re using technology to try to make that happen, whether it’s through predictive analytics, bots, or new...
View ArticleGoing to Germany? Don’t Forget Your Cash!
We analysts travel quite a bit to different places around the world. As someone who is always interested in what's going on in the payments world, I have a keener eye on my payments experiences than...
View ArticleReflections of Nacha Payments 2017
Analysts have definite fixed points in our year. For me, one is the spring conference season, and which nearly always includes Nacha Payments, the big US payments conference. I was unable to attend...
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Internet of Things: Why Banking and Payments Professionals Should Care
There is little doubt that Internet of Things (IoT) is transforming many industries, from manufacturing to insurance. Celent's Insurance practice has been at the forefront of IoT research since 2014...
View ArticlePaying with Google: An Exciting Prospect, Again
Last week in the Google I/O developer conference, Google made a number of interesting payments-related announcements. I would encourage anyone interested in this to look at the full video online, but...
View ArticleTakeaways from the Latest Research in Consumer Financial Decision Making
Once a year I take a break from industry conferences and vendor analyst days by going to the Boulder Summer Conference on Consumer Financial Decision Making, hosted by the Center for Research on...
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Why Branch Building (Sometimes) Makes Sense
The Italian cruise ship Costa Concordia capsized and sank after striking an underwater rock off Tuscany, in January 2012, resulting in 32 deaths. The ship, carrying 4,252 people, was on the first leg...
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